No doubt, you have a strong business plan that is clearly seen in the mind’s eye. But, unless you organize and write down how you will get things done, the plan can quickly get out of control. What you need are “formal business processes.”
Processes are the activities and tasks used to achieve the overall goals of your business. They should be written down in such a way that any member of your staff can study the processes, follow them, and accomplish the same results.