Employees are the backbone of any business. It would be pretty difficult for any company to be successful without their staff. Insurance companies are just one type of business that lean heavily on agents and office staff. After all, insurance is quite different from other industries because it has both a product and a service aspect. Aside from merely making sure their products work, insurance agencies have to make certain their clients are happy; it's an industry that has to delight their customers when you consider the lifetime value of each client. And, when your office staff is happy, then you can be rest assured that your clients will be too.
Any business owner knows that good help is hard to find, and insurance agencies are certainly no exception. While it might seem like that's the way it has always been, today we are experiencing a global talent crisis, with over 2 million Americans quitting their jobs every month. Hiring good employees is almost like trying to find a needle in a haystack, which is why employers need to change their approach.